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Learning and Development Instructional Coach (PM)
Cleveland, OH
CAREER AREA: Professional and Administrative
JOB TYPE: Regular Full-Time
POSITION LOCATION: Cleveland Office
ABOUT THE JOB
Overview

NRP Investments, LLC, founded in 1994, is a full-service developer, general contractor, and property manager of multifamily, senior, and student housing throughout the United States. From start to finish, every development NRP Group works on is carefully contemplated and executed to maximize investment return cost efficiency, productivity and satisfaction. NRP Investments, LLC is recognized as a three-time recipient of the National Association of Builders Multifamily Development Firm of the Year and has been consistently ranked one of the Top 25 Developers by Multifamily Executive. Currently, NRP Investments, LLC has assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit www.NRPGroup.com for more information.

 

The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities

NRP Investments, LLC is currently seeking a Learning and Development Instructional Coach for Property Management in Cleveland, OH.

 

POSITION SUMMARY

 

Under the direction of the Learning and Development Manager, the L&D – Instructional Coach (PM) is responsible for training, learning (material / job aids), and coaching of the Property Management site team members & Regional team members.   Other responsibilities include evaluation of learning opportunities within the operations aspects of the communities for improved team member performance.

 

 

Essential Functions Statement(s):

 

Participate in NRP New Hire Programs (onboarding).
Ensure the effective delivery and completion of assigned learning activities (and job aids) for NRP employees (Property Management, Communities, and Regional).
Develop, conduct and ensure regular and on-going learning / training sessions for all community personnel in order to achieve organizational, departmental, and operational performance goals.
Recommend additional NRP training programs and/or learning activities as necessary for community staff to improve performance and development.
Participate in lease-up training (as needed, coach onsite).
Identify, develop, and implement learning opportunities beyond for all Property Management team members (example: Customer Service, Interviewing, How to manage employees, etc.).
Understand the Tax Credit Compliance leasing process and be able to teach community staffs to prepare a complete file for approval by the Compliance department. 
Ensure Learning and Development consistency (techniques, objectives, direction, etc.) is performed throughout the NRP Group portfolio.
Recommend appropriate Learning and Development activities based on research of property management success through mystery shops, observation, closing ratio’s, occupancy reports and other measures.
Collaborate with Community Managers (CM), District Managers (DM), Regional Property Managers (RPM), Regional Maintenance Managers (RMM) to address any Learning and Development related deficiencies (coach accordingly).
Propose learning, coaching, training, etc. initiatives to improve an employee’s or a community’s operational performance. 
Evaluate learned skills and techniques used at the communities and report the results to the Management Team.  Evaluate employee accuracy, application, and consistency of demonstrated skill.  Recommend solutions for any learning deficiencies.     
Participate as directed in the development of marketing and leasing materials that are directly correlated to learning activities at communities.
Participate in meetings as required.
Be willing to travel and execute any job duties as required to assist employee learning for improved operational performance.

Qualifications

SKILLS & ABILITIES

 

Education: 

  • Bachelor’s degree in Education, Adult Learning, Communications, or related field, or equivalent combination of education and experience

 

Experience:

  • 1+ year(s) Property Management or equivalent; and
  • 2+ year(s) in an Education, Training, Coaching, (or related) role; Instructional Design skills strongly preferred

 

Technical Skills: 

  • Proficient in Microsoft Office Suite
  • Web-based / online content development skills - example, Articulate 360 (preferred)

Technical writing for Work Instruction and/or Policy & Procedure writing (preferred


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