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Director of Property Management Training
Cleveland, OH
CAREER AREA: Property Management
JOB TYPE: Regular Full-Time

NRP Investments, LLC, founded in 1994, is a full-service developer, general contractor, and property manager of multifamily, senior, and student housing throughout the United States. From start to finish, every development NRP Group works on is carefully contemplated and executed to maximize investment return cost efficiency, productivity and satisfaction. NRP Investments, LLC is recognized as a three-time recipient of the National Association of Builders Multifamily Development Firm of the Year and has been consistently ranked one of the Top 25 Developers by Multifamily Executive. Currently, NRP Investments, LLC has assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit www.NRPGroup.com for more information.

The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


NRP INVESTMENTS, LLC is currently seeking a Director of Property Management Training.  



The Director of Property Management Training plays a key role in leading and supporting leadership & employee development, onboarding, and talent and performance programs.
To be successful, this individual must be a lifetime learner who is a dynamic, curious and resourceful leader with a strong sense of ownership and a “solution-oriented” attitude. Delivering through others, driving change, building networks, learning quickly, and a track record of delivering on measurable business goals are essential characteristics. Must have excellent leadership, interpersonal and communication skills as well as a high level of emotional intelligence and the ability to facilitate in a way that creates a safe and inclusive learning environment



To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Essential Functions Statement(s):
• Creates learning and talent development strategy roadmap partnering with internal stakeholders to understand key business and talent objectives.
• Design, plan and deliver engaging learning experiences for leaders and people managers that enable them and their teams to move the business forward.
• Oversees the development and maintenance of learning and development resources in the learning management system to ensure user engagement as well as accurate offerings, catalogs and assignments to comply with all relevant compliance and reporting requirements.
• Creation of unique, best in class, content for the property management learning system to engage users with new content always.
• Create/execute on an internal marketing strategy that draws associates to the PM learning platform where they can invest/improve themselves.
• Apply a data-driven approach to measuring the effectiveness of learning and talent development program offerings and continuously iterate to improve results.
• Develops and conducts training to instruct managers, supervisors, and employees; includes training on supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills.
• Collaborate with HR Business Partners and senior leaders across the business to ensure a complete understanding of mid to long-term talent, performance, learning, competency and engagement objectives that deliver impactful people outcomes.
• Integrates Diversity, Equity & Inclusion strategy into ongoing learning and talent strategies. Examples include new hire onboarding, employee and leadership development, high potential programming, etc.
• Develops and manages Property Management L&D budget and identify ways to improve cost metrics and while gaining the most value from corporate spend.
• Facilitate and / or train on L&D course offerings as needed.
• Play an integral role in all Property Management initiative roll outs. Responsible to develop and conduct training to all parties
• Review all user manuals, training materials and other documents as needed to enable successful implementation and ensure materials are in line with policies and procedures.
• Assist in the development of strategic training plans for operational activity. Assist in departmental meetings, annual conferences, regional summits, and external educational conferences to enhance the operational goals of the division.
• Provide superior and supportive customer service to internal and external customers within all levels of the organization and external client base.




Education: Bachelor’s degree required, Advanced degree is preferred (MA/PhD) in organizational development, industrial/organizational psychology, Human Resources or a related field required


Experience: 10+ years of hands-on multifamily learning and development experience building and implementing property management learning strategies with a focus on improving leadership capability, talent outcomes, performance processes, and employee engagement.


Ability to facilitate in a way that creates a safe and inclusive learning environment, confident enough to address difficult questions, and effectively challenge learners where appropriate.


Aptitude for partnering effectively and building strong relationships with credibility and trust, with team members and internal and external stakeholders.

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