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Floating Community Manager - LIHTC
Cleveland, OH
CAREER AREA: Property Management
JOB TYPE: Regular Full-Time
POSITION LOCATION: Cleveland Office
ABOUT THE JOB
Overview

NRP Investments, LLC, founded in 1994, is a full-service developer, general contractor, and property manager of multifamily, senior, and student housing throughout the United States. From start to finish, every development NRP Group works on is carefully contemplated and executed to maximize investment return cost efficiency, productivity and satisfaction. NRP Investments, LLC is recognized as a three-time recipient of the National Association of Builders Multifamily Development Firm of the Year and has been consistently ranked one of the Top 25 Developers by Multifamily Executive.  Currently, NRP Investments, LLC has assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit www.NRPGroup.com for more information. 

 

The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Responsibilities

NRP INVESTMENTS, LLC is currently seeking a Floating Community Manager to support our LIHTC Communities.

 

POSITION SUMMARY

Under the direction of the Regional Vice President, the Floating Community Manager is
responsible for travelling to various communities throughout the region. This position
will be responsible for acting as a Community Manager when the property is without
one or training/working alongside existing Community Manager. The role is
responsible for ensuring excellent customer service in the daily management,
coordinating all aspects of apartment community operations, maximizing cash flow
while preserving assets, achieving budgeted NOI, ensuring 100% LIHTC compliance,
providing a quality living environment for residents, and establishing a positive
working environment for property team members. The Floating Community Manager
duties vary depending on the need of the property.

 

Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help
enable qualified individuals with disabilities to perform the essential functions.

 

Essential Functions Statement(s):
Financial
 Oversee all financial performance of the property and work towards achieving
budgeted NOI
 Maximize cash flow at the property by minimizing delinquencies, ensuring
timely rent collection, monitoring banking activities and daily deposits, and
contacting residents to collect overdue rent
 Ensure all Yardi data is correct by monitoring input and report functions,
accuracy and timely preparation of leasing activities, A/R cash receipts, A/P
Invoices, statements of disposition, monthly closing procedures, and late fees
 Develop cost saving strategies in an effort to reduce budgeted expenses

 

JOB DESCRIPTION
 Create annual operating budget and business plan with Accounting team and
Regional Property Manager
 Review financial statements in a timely fashion, working closely with the
property accounting team members
 Prepare variance report on a monthly basis
 Analyze income, expenses, traffic, lease expirations, market rents, delinquency
financial statements, and make recommendations as needed
 Recommend and oversee all capital improvements, deferred maintenance and
upgrade programs
 Review and analyze all bid summaries for purchase of goods and services,
monitor the vendors work, and guarantee accurate invoicing
 Ensure that all contracted services and materials are accounted for and that the
work has been performed properly prior to the release of payment
 Process delinquent residents according to policy, collect late fees, and file on
units at the appropriate deadline
 Serve as property representative in court proceedings, understanding all
property legal issues affecting residency, storage, abandonment, bankruptcy, fair
housing and unlawful detainer/eviction actions

 

Marketing
 Support the leasing team by leasing apartments, responding to telephone
inquiries, qualifying applicants, show apartments, ensuring all move-in
paperwork is accurately prepared
 Monitor direction of rental activity and all on-site sales, marketing outreach, and
advertising plans
 Maintain on-going, in-depth knowledge of associated market, market rents and
demographics to give a competitive edge
 Evaluate and make recommendations for rental pricing
 Monitor daily move-in/move-out property status reports
 Verify weekly traffic sources, following up on prospect status and closing ratio
numbers and implement programs and team development plans to improve
results
 Ensure all residents are on a current NRP lease
 Monitor compliance with Fair Housing regulations, Tax Compliance regulations,
and other laws as they relate to property specific guidelines and occupancy
standards

 

Customer Service
 Complete a daily inspection of the property and market-ready units
 Monitor and direct service operations to ensure service requests are completed
within 24 hours and curb appeal standards are met
 Supervise safety and risk management functions including coordinating monthly
safety meetings
 Review resident retention programs, in an effort to continue to meet residents
needs and improve retention
 Provide excellent customer service and display courteous and professional
attitude toward all customers
 Maintain availability or coverage for emergencies, on-call duties, resident
functions, and weekends

 

Personnel Development
 Train, coach, and mentor team members, working with the training department
as well as providing on-going feedback
 Create a team environment by holding weekly team meetings, establishing
realistic goals, and fostering open communication
 Generate employee schedules in e-time and audit missed punches
 Provide ongoing feedback to team members
 Perform other duties as required

 

Qualifications

SKILLS & ABILITIES

 

Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly
preferred
Experience: At least 5-6 years property management experience; one year supervisory
experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing
Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property
specific guidelines and occupancy standards
Technical Skills: Strong computer skills, especially in the Microsoft Office Suite,
experience in Yardi preferred
Other Requirements: Valid Driver’s License


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