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Community Manager

Wauchula, FL

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<p>Essential Functions Statement(s):<br /><br />Financial<br />Oversee all financial performance of the property and work towards achieving budgeted NOI<br />Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent<br />Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees<br />Develop cost saving strategies in an effort to reduce budgeted expenses<br />Create annual operating budget and business plan with Accounting team and Regional Property Manager<br />Review financial statements in a timely fashion, working closely with the property accounting team members<br />Prepare variance report on a monthly basis<br />Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed<br />Recommend and oversee all capital improvements, deferred maintenance and upgrade programs<br />Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing<br />Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment<br />Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline<br />Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions<br /><br />Marketing<br />Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared<br />Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans<br />Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge<br />Evaluate and make recommendations for rental pricing<br />Monitor daily move-in/move-out property status reports and manage the monthly renewal process<br />Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results<br />Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.<br />Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards<br />Maintain passing e-shop, phone shop, and physical shop scores<br /><br />Customer Service<br />Complete a daily inspection of the property and market-ready units<br />Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met<br />Supervise safety and risk management functions including coordinating monthly safety meetings<br />Review resident retention programs, in an effort to continue to meet residents needs and improve retention<br />Provide excellent customer service and display courteous and professional attitude toward all customers<br />Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends<br /><br />Personnel Development<br />Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values<br />Train, coach, and mentor team members, working with the training department as well as providing on-going feedback<br />Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication<br />Generate employee schedules in e-time and audit missed punches<br />Provide ongoing feedback to team members<br />Provide recommendations for compensation adjustments, promotions, and terminations<br />Perform other duties as required<br />May occasionally be required to assist at other properties<br />Run errands to support the property as necessary</p>
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