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Concierge

Cleveland, OH

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Essential Functions Statement(s):

  • Greets residents and guests as they enter the building
  • Assists in maintaining building lobby, cleans glass/carpets as needed
  • Provides brochures, floor plans and other collateral to clients
  • Calls each completed service order with a follow up customer service call and document the status
  • Calls each new move in, welcome them home and explain services of the concierge
  • Receives flowers and packages and maintains log when necessary
  • Provides refreshments to residents and guests
  • Maintains Concierge Binder
  • Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc. as described in the binder layout
  • Uses Internet as an aid in providing micro and macro information to residents and guests
  • Maintains a clean and orderly front desk, lobby area, package room and storage closets were applicable
  • Adheres to established policies related to fair housing
  • Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
  • Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
  • Assists in planning monthly resident events
  • Assists in planning monthly outreaching and networking events
  • Assists all residents and guests with questions and inquires of both the property and of the community
  • Answers the telephone and direct prospects to the appropriate party or assist when required. 
  • Personal contact with residents preferred and always greets residents by name and with a smile
  • Responds to all resident requests within 24 hours
  • Returns all phone call messages and email messages the day they are received
  • Performs other duties as assigned
  • SKILLS & ABILITIES

    Education

    :  High school diploma required and degree in hospitality management preferred

    Experience:  Prior concierge or apartment experience preferred

    Technical Skills:  Proficient computer skills including the Microsoft Office Suite

    Other Requirements:  Strong verbal and written communication skills

    Apply Now