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Community Manager

San Antonio, TX

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NRP INVESTMENTS, LLC, is currently seeking a Community Manager for our LIHTC community in San Antonio, Costa Biscaya.

Essential Functions Statement(s):

Financial

  • Oversee all financial performance of the property and work towards achieving budgeted NOI
  • Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
  • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
  • Develop cost saving strategies in an effort to reduce budgeted expenses
  • Create annual operating budget and business plan with Accounting team and Regional Property Manager
  • Review financial statements in a timely fashion, working closely with the property accounting team members
  • Prepare variance report on a monthly basis
  • Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
  • Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
  • Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
  • Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
  • Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
  • Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions

  • Marketing

  • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
  • Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
  • Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
  • Evaluate and make recommendations for rental pricing
  • Monitor daily move-in/move-out property status reports and manage the monthly renewal process
  • Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
  • Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.
  • Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Maintain passing e-shop, phone shop, and physical shop scores

  • Customer Service

  • Complete a daily inspection of the property and market-ready units
  • Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
  • Supervise safety and risk management functions including coordinating monthly safety meetings
  • Review resident retention programs, in an effort to continue to meet residents needs and improve retention
  • Provide excellent customer service and display courteous and professional attitude toward all customers
  • Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends

  • Personnel Development

  • Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values
  • Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
  • Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
  • Generate employee schedules in e-time and audit missed punches
  • Provide ongoing feedback to team members
  • Provide recommendations for compensation adjustments, promotions, and terminations
  • Perform other duties as required
  • May occasionally be required to assist at other properties
  • Run errands to support the property as necessary
  • SKILLS & ABILITIES

    Education:  High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred

    Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

    Technical Skills:  Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred

    Other Requirements: Valid driver’s license and reliable transportation

    Apply Now