NRP Investments, LLC is cureently seeking a Community Manager at our BRAND NEW market rate community in Houston, TX - The Exchange.
Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.
Essential Functions Statement(s):
FinancialOversee all financial performance of the property and work towards achieving budgeted NOIMaximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rentEnsure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late feesDevelop cost saving strategies in an effort to reduce budgeted expensesCreate annual operating budget and business plan with Accounting team and Regional Property ManagerReview financial statements in a timely fashion, working closely with the property accounting team membersPrepare variance report on a monthly basisAnalyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as neededRecommend and oversee all capital improvements, deferred maintenance and upgrade programsReview and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicingEnsure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of paymentProcess delinquent residents according to policy, collect late fees, and file on units at the appropriate deadlineServe as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedMonitor direction of rental activity and all on-site sales, marketing outreach, and advertising plansMaintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edgeEvaluate and make recommendations for rental pricingMonitor daily move-in/move-out property status reports and manage the monthly renewal processVerify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve resultsEnsure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standardsMaintain passing e-shop, phone shop, and physical shop scores
Complete a daily inspection of the property and market-ready unitsMonitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are metSupervise safety and risk management functions including coordinating monthly safety meetingsReview resident retention programs, in an effort to continue to meet residents needs and improve retentionProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core valuesTrain, coach, and mentor team members, working with the training department as well as providing on-going feedbackCreate a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communicationGenerate employee schedules in e-time and audit missed punchesProvide ongoing feedback to team membersProvide recommendations for compensation adjustments, promotions, and terminationsPerform other duties as requiredMay occasionally be required to assist at other propertiesRun errands to support the property as necessary
SKILLS & ABILITIES
Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred
Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred
Other Requirements: Valid driver’s license and reliable transportation