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IT Business Solutions Analyst

Cleveland, OH

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Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

  • Commission and bonus opportunities
  • Paid vacation and sick leave
  • 11 Paid holidays
  • Paid maternity & parental bonding leave
  • Short & long term disability
  • Medical/Dental/Vision/Life Insurance
  • 401(k) Match
  • Training, certification, & growth opportunities
  • Employee referral & recognition programs
  • For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

    Visit for more information.

    The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


    NRP INVESTMENTS, LLC is currently seeking an IT Business Solutions Analyst in the Cleveland, OH Office.  

    POSITION SUMMARY                  

    The IT Business Solutions Analyst role is primarily responsible for completion of operational support requests related to all 3rd party software, troubleshooting, configuring, and analyzing software tools, and serving as an integral part of new software implementations and upgrades. 


    Reasonable Accommodation Statement:

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    Essential Functions Statement(s):

  • Monitor and respond to operational support requests regarding 3rd party software.
  • Works closely with all Leadership Teams: Development, Construction, Property Management, and Finance.
  • Responsible for research and testing of new software and upgrading existing systems.
  • Configure and troubleshoot existing software.
  • Assist with developing Standard Operating Procedures (SOP’s)
  • Analyze business processes and make recommendations for process improvements.
  • Partner with business leaders to resolve technical issues, create new reporting tools, and develop more efficient workflows.
  • Record and analyze common user errors and identify potential training needs.
  • Develops and delivers training programs as needed.
  • Design custom application solutions.
  • Collect, cleanse, and analyze data.
  • Qualifications

    Competency Statements:

  • Accountability - Accepts responsibility and accounts for his/her actions.
  • Analytical Ability - Ability to use thinking and reasoning to solve problems.
  • Communication - Effectiveness of both written and verbal skills. Communicates and/or understands instructions, sells ideas, obtains acceptance and action. Accurately informs supervisors and subordinates of important developments.
  • Initiative - Demonstrates resourcefulness and independence in carrying out responsibilities and assignments.
  • Job Knowledge - Exhibits both practical and technical knowledge of the position and knowledge of applicable support tools and resources.
  • Judgment - Ability to formulate a sound decision using the available information.
  • Project Management - Manages and measures multiple activities. Manages risks and plans for contingencies.
  • Relationship Management - The ability to establish and maintain a good rapport and cooperative relationship with customers and coworkers.
  • Reliability - Consistently meets deadlines, follows up, and effectively uses time.
  • Systematic Thinking - Makes systematic use of organizational systems and processes.  Takes an organized, logical approach to thinking through issues.  Applies learning to new situations.
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Supported Applications:

  • Procore
  • Conservice
  • Inspire
  • NRP Custom Applications
  • Modevity
  • Zavanta
  • Dronebase
  • Bluebeam
  • Lienwaiver IO
  • RMIS
  • Timberline
  • Timberscan
  • General Constructions Software


    Education:  Bachelor’s degree

    Experience:  3-5+ years of relevant experience

    Technical Skills:  None

    Driver’s License Required: Yes

    Other Requirements: None

    Apply Now

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