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Senior IT Technician

Cleveland, OH

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Overview

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

  • Commission and bonus opportunities
  • Paid vacation and sick leave
  • 11 Paid holidays
  • Paid maternity & parental bonding leave
  • Short & long term disability
  • Medical/Dental/Vision/Life Insurance
  • 401(k) Match
  • Training, certification, & growth opportunities
  • Employee referral & recognition programs
  • For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

    Visit www.NRPGroup.com for more information.

    The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Responsibilities

    NRP INVESTMENTS LLC is currently seeking a Senior IT Technician in Cleveland, OH.

    POSITION SUMMARY

    The Senior IT Technician is responsible for analyzing and troubleshooting computer problems for employees, fulfilling new hardware requests, software, and peripheral requests. Work directly with System Support Specialists in project specific support needs, maintaining department specific documentation, and meeting continuous service delivery demands. Technicians will provide technical assistance in person, through email, or over the phone to various end-users.  The technician will be required to utilize a service desk system for tracking customer needs. 

    ESSENTIAL FUNCTIONS

    Reasonable Accommodation Statement:

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    Essential Functions Statement(s):

  • Accurately record, update, and document requests using the IT service desk system, ensuring all incidents received are properly recorded, categorized, and prioritized. Escalating as needed.
  • Review department documentation, training materials, and create knowledge-based articles (KBA’s).
  • Identity Management (Active Directory and security/access integrations).
  • Participate in Department on-call rotation and after-hours support.
  • Direct junior team members with their daily priorities, training, and education.
  • Investigate outstanding help desk items, document resolutions, and be the first escalation point for the Help Desk staff.
  • Responsible for maintaining third party vendor management and support.
  • Other duties as assigned.
  • Qualifications

    SKILLS & ABILITIES

    Education:  Bachelor’s Degree in information technology or Related Field. CompTIA A+ Certification a plus.

    Experience: 3 – 5 Years of relevant IT Experience.

    Technical Skills: 

  • Experience with Microsoft Autopilot.
  • Experience with Microsoft Intune or Related MDM Solution.
  • Experience with resolving support requests within an ITSM platform (2-5 Years)
  • Driver’s License Required: Yes

    Apply Now

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