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Employee Relations Manager

Cleveland, OH

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Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

  • Commission and bonus opportunities
  • Paid vacation and sick leave
  • 11 Paid holidays
  • Paid maternity & parental bonding leave
  • Short & long term disability
  • Medical/Dental/Vision/Life Insurance
  • 401(k) Match
  • Training, certification, & growth opportunities
  • Employee referral & recognition programs
  • For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

    Visit for more information.

    The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


    NRP Investments, LLC is currently seeking a Employee Relations Manager  in the Cleveland, OH Office.


    The NRP Group has experienced significant growth – nearly tripling in size (300 to over 900 employees) in the last several years, with continued growth anticipated as we move through 2021.  The ER Manager will take on a lead role in evaluating current processes and approach and developing a strategy for evolving the ER function.  The individual in this position will provide managers in the business with guidance based on their expertise, including conducting investigations, advising on complex ER issues, interpreting policy and practices, and responding to complaints.  The ER Manager will develop and execute sustainable, scalable initiatives and programs that effect long-lasting changes at all levels.  The employee will work collaboratively with other members of the Human Resources team in a fast-paced environment to ensure that solutions are identified and implemented, and employee needs are addressed in a timely and effective manner.


    Reasonable Accommodation Statement:

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    Essential Functions Statement(s):

  • Investigate employee relations items to understand all of the facts, make recommendations and work with the business to implement.
  • Act as a proactive consultant to the business by implementing ER strategies that include best practices through collaboration with Human Resource Business Partners (HRBPs).
  • Partner with HR Technology & Analytics Manager to establish electronic tracking system for documenting and analyzing manager and employee calls and complaints.
  • Diagnose trends and patterns of behavior with the goal of identifying solutions for strategically addressing common challenges; ability to analyze and synthesize key insights gleaned from ER data and analytics.
  • Cultivate culture focused on coaching, feedback and performance improvement, including manager coaching/consultation and preparation of necessary documentation.
  • Uses surveys, interviews, and other studies to conduct research regarding human resource policies, and other employment issues.
  • Researches and stays up to date on HR compliance and employment law; translates to key stakeholders to minimize risk to the organization.
  • Partner with Learning & Development to enhance ER related training for managers/leaders and to provide key learning updates for HRBPs.
  • Strong ability to build relationships and partnerships to help establish presence as the ER subject matter expert.
  • Handle all internal and external ER charges and agency requests.
  • Coach and develop team members on ER related items.
  • Other duties as assigned.
  • Qualifications


    Education:  Bachelor’s degree in Business, Human Resources or a related field required.

    Experience:  Minimum of seven (7) years of related HR experience, with at least three (3) in Employee Relations. In depth understanding of all aspect of employment and HR related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA & FMLA. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Proven consultative skills, and the ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner.  Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.


    Technical Skills:  Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments. Outstanding written and verbal communication skills. Strong team, interpersonal, and persuasion skills, with demonstrated ability to influence peers, senior leaders, and across organizational lines. Proficient with Microsoft Office.

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