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Lead Concierge

Cleveland, OH

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Come join the NRP Group as a Lead Concierge at our brand new lease-up Artisan in Cleveland, OH!

Under the direction of the Community Manager, the Lead Concierge’s primary responsibility is to serve as a friendly and helpful guide to residents and ensure they have a pleasant environment to live in. The Concierge role is incredibly important to residents as they’ll serve as the first impression of the community, greeting all guests and residents at the front door. The Concierge serves as the neighborhood expert, providing recommendations of local entertainment, restaurants and more, working cohesively with the onsite leasing team to deliver the best possible resident experience. To provide the best customer service possible, this position does require evening and weekend availability.

Essential Functions Statement(s):

  • Greets residents and guests as they enter the building
  • Assists in maintaining building lobby, cleans glass/carpets as needed
  • Provides brochures, floor plans and other collateral to clients
  • Calls each completed service order with a follow up customer service call and document the status
  • Calls each new move in, welcome them home and explain services of the concierge
  • Receives flowers and packages and maintains log when necessary
  • Provides refreshments to residents and guests
  • Maintains Concierge Binder
  • Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc. as described in the binder layout
  • Uses Internet as an aid in providing micro and macro information to residents and guests
  • Maintains a clean and orderly front desk, lobby area, package room and storage closets were applicable
  • Adheres to established policies related to fair housing
  • Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
  • Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
  • Assists in planning monthly resident events
  • Assists in planning monthly outreaching and networking events
  • Assists all residents and guests with questions and inquires of both the property and of the community
  • Answers the telephone and direct prospects to the appropriate party or assist when required. 
  • Personal contact with residents preferred and always greets residents by name and with a smile
  • Responds to all resident requests within 24 hours
  • Returns all phone call messages and email messages the day they are received
  • Performs other duties as assigned
  • SKILLS & ABILITIES

    Education

    :  High school diploma required and degree in hospitality management preferred

    Experience:  Prior concierge or apartment experience preferred

    Technical Skills:  Proficient computer skills including the Microsoft Office Suite

    Other Requirements:  Strong verbal and written communication skills

    Apply Now