Come join the NRP Group as a Lead Concierge at our brand new lease-up Artisan in Cleveland, OH!
Under the direction of the Community Manager, the Lead Concierge’s primary responsibility is to serve as a friendly and helpful guide to residents and ensure they have a pleasant environment to live in. The Concierge role is incredibly important to residents as they’ll serve as the first impression of the community, greeting all guests and residents at the front door. The Concierge serves as the neighborhood expert, providing recommendations of local entertainment, restaurants and more, working cohesively with the onsite leasing team to deliver the best possible resident experience. To provide the best customer service possible, this position does require evening and weekend availability.
Essential Functions Statement(s):Greets residents and guests as they enter the buildingAssists in maintaining building lobby, cleans glass/carpets as neededProvides brochures, floor plans and other collateral to clientsCalls each completed service order with a follow up customer service call and document the statusCalls each new move in, welcome them home and explain services of the conciergeReceives flowers and packages and maintains log when necessaryProvides refreshments to residents and guestsMaintains Concierge BinderKeeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc. as described in the binder layoutUses Internet as an aid in providing micro and macro information to residents and guestsMaintains a clean and orderly front desk, lobby area, package room and storage closets were applicableAdheres to established policies related to fair housingCommunicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional mannerMaintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contactsAssists in planning monthly resident eventsAssists in planning monthly outreaching and networking eventsAssists all residents and guests with questions and inquires of both the property and of the communityAnswers the telephone and direct prospects to the appropriate party or assist when required. Personal contact with residents preferred and always greets residents by name and with a smileResponds to all resident requests within 24 hoursReturns all phone call messages and email messages the day they are receivedPerforms other duties as assigned
SKILLS & ABILITIES
Education: High school diploma required and degree in hospitality management preferred
Experience: Prior concierge or apartment experience preferred
Technical Skills: Proficient computer skills including the Microsoft Office Suite
Other Requirements: Strong verbal and written communication skills