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IT Business Solutions Analyst

Cleveland, OH

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The NRP Group is currently seeking a IT Business Solutions Analyst in Cleveland, OH!

The IT Business Solutions Analyst role is primarily responsible for completion of operational support requests related to all 3rd party software, troubleshooting, configuring, and analyzing software tools, and serving as an integral part of new software implementations and upgrades.

Essential Functions:

  • Monitor and respond to operational support requests regarding 3rd party software.

  • Works closely with all Leadership Teams: Development, Construction, Property Management, and Finance.

  • Responsible for research and testing of new software and upgrading existing systems.

  • Configure and troubleshoot existing software.

  • Assist with developing Standard Operating Procedures (SOP’s)

  • Analyze business processes and make recommendations for process improvements.

  • Partner with business leaders to resolve technical issues, create new reporting tools, and develop more efficient workflows.

  • Record and analyze common user errors and identify potential training needs.

  • Develops and delivers training programs as needed.

  • Design custom application solutions.

  • Collect, cleanse, and analyze data.

  • Competency Statements:

  • Accountability - Accepts responsibility and accounts for his/her actions.

  • Analytical Ability - Ability to use thinking and reasoning to solve problems.

  • Communication - Effectiveness of both written and verbal skills. Communicates and/or understands instructions, sells ideas, obtains acceptance and action. Accurately informs supervisors and subordinates of important developments.

  • Initiative - Demonstrates resourcefulness and independence in carrying out responsibilities and assignments.

  • Job Knowledge - Exhibits both practical and technical knowledge of the position and knowledge of applicable support tools and resources.

  • Judgment - Ability to formulate a sound decision using the available information.

  • Project Management - Manages and measures multiple activities. Manages risks and plans for contingencies.

  • Relationship Management - The ability to establish and maintain a good rapport and cooperative relationship with customers and coworkers.

  • Reliability - Consistently meets deadlines, follows up, and effectively uses time.

  • Systematic Thinking - Makes systematic use of organizational systems and processes.  Takes an organized, logical approach to thinking through issues.  Applies learning to new situations.

  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

  • Supported Applications:

  • Yardi Voyager

  • Yardi Site Manager

  • Yardi CRM

  • Yardi RightSource

  • SafeRent Solutions

  • Blue Moon

  • Compliance Depot

  • Yieldstar

  • HappyCo

  • Zavanta

  • Mobile Doorman

  • RealPage Vendor Credentialing

  • ePremium

  • Hunter Warfield

  • National Credit Systems

  • Inspire

  • NRP Custom Applications

  • Skills & Education:

  • Education:  Bachelor’s degree

  • Experience:  3-5+ years of relevant experience

  • #LI-Hybrid

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