Senior IT Technician
San Antonio, TXApply Now
NRP INVESTMENTS, LLC is currently seeking a Senior IT Technician for our brand new San Antonio office!
The Senior IT Technician is responsible for analyzing and troubleshooting computer problems for employees, fulfilling new hardware requests, software, and peripheral requests. Work directly with System Support Specialists in project specific support needs, maintaining department specific documentation, and meeting continuous service delivery demands. Technicians will provide technical assistance in person, through email, or over the phone to various end-users. The technician will be required to utilize a service desk system for tracking customer needs.
Accurately record, update, and document requests using the IT service desk system, ensuring all incidents received are properly recorded, categorized, and prioritized. Escalating as needed.
Review department documentation, training materials, and create knowledge-based articles (KBA’s).
Identity Management (Active Directory and security/access integrations).
Participate in Department on-call rotation and after-hours support.
Direct junior team members with their daily priorities, training, and education.
Investigate outstanding help desk items, document resolutions, and be the first escalation point for the Help Desk staff.
Responsible for maintaining third party vendor management and support.
Other duties as assigned.
SKILLS & ABILITIES
Education: Bachelor’s Degree in information technology or Related Field.
Experience: 3 – 5 Years of relevant IT Experience.
Technical Skills: Experience with Microsoft Autopilot.
Experience with Microsoft Intune or Related MDM Solution.
Experience with resolving support requests within an ITSM platform (2-5 Years)
CompTIA A+ Certification a plus.
Driver’s License Required: Yes