Come join the NRP Team as a Community Manager for our Cleveland, OH property, Cornerstone!
Position Summary:
Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.
Essential Functions Statement(s):
Financial
Oversee all financial performance of the property and work towards achieving budgeted NOI
Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
Develop cost saving strategies in an effort to reduce budgeted expenses
Create annual operating budget and business plan with Accounting team and Regional Property Manager
Review financial statements in a timely fashion, working closely with the property accounting team members
Prepare variance report on a monthly basis
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
Marketing
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
Evaluate and make recommendations for rental pricing
Monitor daily move-in/move-out property status reports and manage the monthly renewal process
Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Maintain passing e-shop, phone shop, and physical shop scores
Customer Service
Complete a daily inspection of the property and market-ready units
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Supervise safety and risk management functions including coordinating monthly safety meetings
Review resident retention programs, in an effort to continue to meet residents needs and improve retention
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
Personnel Development
Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values
Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
Generate employee schedules in e-time and audit missed punches
Provide ongoing feedback to team members
Provide recommendations for compensation adjustments, promotions, and terminations
Perform other duties as required
May occasionally be required to assist at other properties
Run errands to support the property as necessary
SKILLS & ABILITIES
Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred
Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred
Other Requirements: Valid driver’s license and reliable transportation